Terms and Conditions

We support understanding, acceptance, and connection with all learners, and have an expectation that learners assume a collective responsibility for an inclusive and safe learning environment. Our training sessions are scenario based and involve teamwork. You will be required to demonstrate to our tutors that you are physically able to perform CPR and/or practical first aid techniques in a simulated emergency. If you have any impairments or learning difficulties which you feel may impact your ability to take part in the training session, please contact us to discuss this prior to the commencement date of your training session. For learners participating in a training session with NZRC CORE assessment, NZQA unit standard assessment or Fellowship assessment, you must have the ability to perform CPR on the floor long enough for the tutor to assess competency.

Once payment has been received, or your order has been approved by management, you will receive a registration confirmation email containing all necessary information for your upcoming training session including any pre reading material. Due to restrictions with PDF acceptance for some email providers, registration confirmation emails may be misdirected to your spam folder.
If you are participating in our hybrid learning format, additional communication will come from our online learning platform containing your log in details.

Each training session requires a minimum of 6 to run with the expectation that those who register do attend. Nonattendance may result in being charged for the course.Training sessions must start on time. We advise arriving to your training session 15 minutes prior to start time to register and settle in. Any learners that arrive more than 10 minutes late may be refused entry. No refunds will be provided to learners who arrive late however, you may reschedule to the next available training session. You must attend the entire training session to meet requirements for certification. Please do not schedule appointments during training session hours. 

PRS Ltd has a smoke/vape-free learning environment policy. We reserve the right to refuse to teach a learner if the tutor suspects that you have consumed or are under the influence of alcohol or drugs during training session hours.

The following administration fee may apply to cancellations (at the discretion of management):

• Cancellation received 10 working days or more before the training session - no charge

• Cancellation received 10 to 2 working days before the training session – 25% of the training session fee

• Cancellation received 1 working day or less before the training session - 50% of the training session fee

• Cancellation not received before the training session – total training session fee applies

Substitute attendees or training session transfer is welcome without additional charge up to 24 hours before training session start. Training session transfers within 24 hours of training session start may incur an admin fee. Please contact us as soon as practically possible if you need to transfer your training session or substitute an attendee. In the event of special or unforseen circumstances, the cancellation fees may be waived. Due to circumstances out of our control it is sometimes necessary to cancel courses. PRS Ltd reserves the right to cancel training sessions if necessary. Every effort will be made to give learners as much notice as possible. PRS Ltd will not be responsible for any costs incurred due to training session cancellation.To request a refund or credit, learners or the client organisation must contact the director and state the reason why the refund or credit should be made. Refunds will only be made to the person or organisation that made the original payment.

Certificates will not be issued until invoice has been settled. Due to restrictions with PDF acceptance for some email providers, emails containing certificates may be misdirected to your spam folder.

At PRS, we value your privacy and are committed to protecting your personal information. This Privacy Statement outlines how we collect, use, and safeguard your data. Please note that this statement may be updated periodically to reflect changes in legislation, industry standards, or our business operations.

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Any updates to this Privacy Statement or our Privacy Policy will not alter your or PRS’s existing rights and responsibilities regarding privacy and data protection. For a copy of our Privacy Policy, or if you have any questions or concerns about how we handle your personal information, please reach out to us. We comply with the Privacy Act 2020 in managing your data.

What Information We Collect:

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We collect personal information when you:

• Engage with our services or products

• Complete an online form

• Participate in a training session

Types of Personal Information We Collect:

• Contact Information: Name, email, phone number, and occasionally your address and date of birth. We also collect your username if you're participating in hybrid training.

• Usage Data: Information about your interaction with our website and course materials, including IP address, device, and browser details.

• Payment Information: If applicable, billing details are collected for payment processing. These are securely handled by third-party services.

We take your privacy seriously and implement physical, technical, and administrative safeguards to protect your personal information from unauthorised access, misuse, and loss. However, please understand that no data transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

How We Use Your Information:

We may use your personal information for the following purposes:

• To manage your registration and provide course materials

• To communicate with you, including updates or customer support

• To enhance our courses based on your feedback and usage data

• To meet legal and regulatory obligations

Website Monitoring:

When you visit our website, we may use automated tools such as cookies to collect the following data:

• Your IP address and domain name

• Your operating system, browser type, and any search engine or inbound link used to access the website

• Date, time, and duration of your visit, including pages viewed

This information helps us analyse website usage. If we notice any unusual activity or potential security issues, we may collect additional data to ensure the integrity of our website.

Sharing Your Information:

PRS does not share your personal information with third parties.

Your Rights:

You have the following rights regarding your personal information:

• Access & Correction: Request access to or updates to your personal information by contacting us.

• Deletion: Request the deletion of your personal data, with some exceptions.

• Opt-Out: Withdraw your consent for the use of your data at any time.

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us.